Three, a mobile network provider in the United Kingdom, is down.
Three, the fourth-biggest mobile network in the UK, boasts more than 10 million users. On Friday, December 1, thousands of people used X (previously Twitter) to complain to the firm about continuous network issues.
Numerous clients reported that they had gone the majority of the day without receiving a signal.
Reports were being sent to Downdetector, the website that tracks outages in real time, as early as 7 a.m. (GMT). The issue was not acknowledged by Three until the afternoon, when they wrote on X using their official account, stating that “a number of customers may be experiencing issues with our network.” To address the problem as soon as possible, our engineers are currently working on it. We are sorry if this has inconvenienced you.
Depending on how long the error lasts, irate consumers might be eligible to get compensation. In “extreme cases,” the nation’s communications regulator, Ofcom, states that anyone impacted by the error would be eligible for account credit or even a second refund.
Your provider might be able to provide you a partial refund while the repairs are being done, depending on the specifics.
You might be eligible for an additional refund or account credit in more severe situations where repairs take a lot longer.
Three, which was established in 2003, has been actively trying to extend its 5G network. The company is well-known for concentrating on offering 3G and 4G mobile services. Pay-as-you-go, monthly contracts, and SIM-only offers are among the range of mobile plans they provide.
After just one week, Three is the second big UK company to suffer a significant outage. On Black Friday, November 24, t he mobile app for banking giant HSBC was offline for several hours.